Responsible Gambling at Donbet

Responsible Gambling at Donbet

Pokies and casino games are entertainment, not a way to make money. Donbet provides a set of safer-gambling tools so you can set boundaries that suit your life, your budget and your time, before you sit down to play.

These tools exist for one reason: to help you stay in control. Whether you play occasionally or regularly, taking five minutes to set a limit is one of the most useful things you can do before depositing. None of this is about stopping you from enjoying the games, it's about making sure that enjoyment stays within boundaries you've chosen yourself, not boundaries set by chasing a loss or a big night.

Gambling should never interfere with your rent, your relationships, your work or your sleep. If it starts to, the tools below and the support services listed further down this page are here for you.

Setting a Limit on Your Account

Limits are quick to set and give you a practical way to control how much time and money you spend. Here's how to put one in place:

1. Log in to your Donbet account and go to your account settings.
2. Find the responsible gambling or account limits section.
3. Choose the type of limit you want: deposit, loss, wager or session time.
4. Select a daily, weekly or monthly period for that limit.
5. Enter the amount or time you're comfortable with and confirm.
6. Review your limit any time. Lowering a limit takes effect immediately; raising one takes effect after a cooling-off period, giving you time to reconsider.

Set a limit before you deposit, not after a losing session. A limit chosen in a calm moment is far more useful than one set under pressure.

Safer Gambling Tools Available

Donbet offers a range of controls you can switch on from your account. Each one does a different job, so you can combine them to match how you play.

Limit changes that increase your spending take effect after a short cooling-off window rather than instantly. This gives you a buffer between impulse and action.

Self-Exclusion and How It Works

Self-exclusion lets you close off access to your account for a period of time. It's there for anyone who wants a complete break rather than a partial limit.

How to request self-exclusion

Contact Donbet support or use the self-exclusion option in your account settings. You'll be asked to confirm the length of the break you want.

What happens once it's active

• Your account is closed to deposits and play for the period you select.
• You won't receive marketing emails or promotional offers during the exclusion.
• Reversing self-exclusion early is not available once it's confirmed, it runs for the full period you chose.

If you feel the pull to keep playing despite wanting to stop, self-exclusion is a firmer step than a deposit or loss limit, and it's there whenever you need it.

Recognising the Warning Signs

Problem gambling can develop gradually, and it isn't always obvious from the inside. Some signs worth paying attention to in yourself or someone close to you include:

• Spending more time or money on pokies than you planned, on a regular basis.
• Chasing losses by depositing again to try to win back what's gone.
• Borrowing money, selling things, or dipping into savings or bills to fund play.
• Lying to family or friends about how much time or money is spent gambling.
• Feeling restless, irritable or anxious when trying to cut down or stop.
• Gambling to escape stress, boredom or low mood, rather than for entertainment.
• Neglecting work, study, relationships or sleep because of time spent playing.

Noticing one or two of these occasionally doesn't necessarily mean there's a problem. A pattern of several, especially if it's getting worse, is worth acting on early rather than waiting.

Where to Get Help Locally

Support is free, confidential and available whether or not you're ready to stop completely. You don't need to hit a crisis point before reaching out.

• Gambling Help Online: 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for live chat, counselling and resources.
• Lifeline: 13 11 14, for anyone needing broader crisis support.

These services are independent, confidential and based in Australia. You can talk to someone, use the self-exclusion tools on your account, or do both. Reaching out early tends to make the biggest difference.

Donbet is for players aged 18 and over only. If gambling stops being fun, or starts affecting your finances, relationships or wellbeing, please use the tools on this page or contact Gambling Help Online on 1800 858 858.

FAQ

How do I set a deposit limit on my Donbet account?

Go to your account settings, find the deposit limit option, choose a daily, weekly or monthly period, and enter the amount you want to cap. The limit applies immediately, and lowering it later also takes effect straight away.

Can I reverse self-exclusion once it's active?

No. Once self-exclusion is confirmed, it runs for the full period you selected and cannot be reversed early. This is intentional, it gives the break real weight rather than letting it be undone on impulse.

What's the difference between a loss limit and a deposit limit?

A deposit limit caps how much money you can add to your account. A loss limit caps how much you can actually lose over a period, independent of how many times you top up. Both can be set together.

Is Gambling Help Online free and confidential?

Yes. Gambling Help Online on 1800 858 858 is a free, confidential service available 24/7, separate from Donbet. You can call or use live chat at gamblinghelponline.org.au without providing identifying details if you prefer.

How quickly can I raise a limit after lowering it?

Lowering a limit takes effect immediately. Raising a limit again takes effect only after a cooling-off period, which gives you time to reconsider before the higher limit applies to your account.

What are the signs I should watch for in my own gambling?

Watch for chasing losses, spending more time or money than planned, borrowing to fund play, hiding your gambling from others, or feeling anxious when you try to cut down. Several of these together are worth acting on early.